Author of the post here. This is a misunderstanding of CRM given how customer relationships have evolved over the last 20 years. Salesforce didn’t copy Siebel - it moved sales tracking to the cloud. HubSpot didn’t copy Salesforce - it focused on inbound leads.
We’re not trying to build every feature of a traditional CRM. We’re focusing on Google Forms as CRM for SMBs because they already use Forms + Sheets to manage leads. Wrote another post explaining how we use it as a CRM - https://manidoraisamy.com/developer-forever/post/can-you-use...
We’re not trying to build every feature of a traditional CRM. We’re focusing on Google Forms as CRM for SMBs because they already use Forms + Sheets to manage leads. Wrote another post explaining how we use it as a CRM - https://manidoraisamy.com/developer-forever/post/can-you-use...