Chatwoot’s free hosted tier has limited data retention and only offers US-based data centers. However, its core functionality can be self-hosted anywhere under its MIT license.
For the OP: nh2’s advice above is worth considering. Additionally, I’m not sure Libredesk is mature enough to be a strong open-source alternative to Chatwoot yet—unless the user only needs email support. Chatwoot’s base installation, licensed under MIT, includes most of the features non-corporate users would want, such as multi-channel support, and generally offers more functionality than Libredesk under its AGPL license.
For the OP: nh2’s advice above is worth considering. Additionally, I’m not sure Libredesk is mature enough to be a strong open-source alternative to Chatwoot yet—unless the user only needs email support. Chatwoot’s base installation, licensed under MIT, includes most of the features non-corporate users would want, such as multi-channel support, and generally offers more functionality than Libredesk under its AGPL license.