It is kind of an odd chasm. Users care about and pay for pixels. Sometimes decision makers care about underlying technologies as they don't actually interact with the pixels (e.g. SAP).
I also think that not caring at all about the underlying stuff (particularly if approached from a standpoint of arrogance) can cause you to miss important inflection points that might make a huge difference. Of course, the opposite (e.g. arrogantly not caring about the pixels) is probably worse.
It not an odd chasm, it's a wrong (and fake) chasm.
If you bring in a bit of (proper) engineering and some common sense it's easy to determine there's a threshold under which it makes sense to pay a PAAS and above which it makes sense to pay an SRE and look at managing infrastructure yourself.
Engineering is not a matter of what side to pick and what belief-system to adopt. Engineering is essentially all about trade-offs.
I also think that not caring at all about the underlying stuff (particularly if approached from a standpoint of arrogance) can cause you to miss important inflection points that might make a huge difference. Of course, the opposite (e.g. arrogantly not caring about the pixels) is probably worse.