This shows the decline in Amazon's customer service. I had several Kindles starting with Kindle Keyboard. At that time, Amazon's service was beyond amazing.
At one point, I had some issue with one of the Kindle while it was past 1 year. Amazon sent overnighted new Kindle for free when I was just hoping they give me some troubleshooting steps.
I stopped using Kindle about 4-5 years ago mostly because of all the bad press especially around them removing purchased books. Now I mostly buy paper books. I also use BOOX e-ink tablet to borrow books from library or newspapers. (BOOX is not ideal but there is no other choice of e-ink tablets that can let you use 3rd party apps, sadly.)
I'm on the BOOX train as well. I wanted a device that I could read books and catch up on HN on. Kindles do great with the former (if you're bought into their ecosystem) but suck badly for the latter. (Silk Browser is still too slow and renders all pages server-side with no ability to change this.) My BOOX Page 7 does everything I want and more, though I did choose to root and debloat it as well as install a firewall given the company's (ONYX) shady backgrounds.
At one point, I had some issue with one of the Kindle while it was past 1 year. Amazon sent overnighted new Kindle for free when I was just hoping they give me some troubleshooting steps.
I stopped using Kindle about 4-5 years ago mostly because of all the bad press especially around them removing purchased books. Now I mostly buy paper books. I also use BOOX e-ink tablet to borrow books from library or newspapers. (BOOX is not ideal but there is no other choice of e-ink tablets that can let you use 3rd party apps, sadly.)