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Paying users can be incredibly entitled, sometimes even more than people who don’t pay you a dime. The problem is the moment you accept a cent people expect you to do work for them, regardless of whether the money is actually “worth” how much effort needs to go into a feature. The open source projects I’ve worked on get donations but sometimes people will put up like $10 for their pet feature which takes a week to write. Like, thanks for your contribution, but this actually doesn’t affect my priorities at all.



You refund them and it’s solved. You don’t have that option with free users.


why not? just tell them "if you don't like it, you can get a refund" (aka fuck off)


Excactly, refunds are so much easier when you don't need to worry about transaction fees.




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