Maybe it should be near 0% for this business because that is the end result of competition and a functioning market. Or maybe they should just become better at operating more efficiently. But what they shouldn’t do is artificially create profit margin by stealing from their customers and handing them death sentences instead of providing the care that is paid for. When you deceive and defraud customers and literally cause them harm when they’ve paid you to avoid harm, that does seem evil. That’s what I’m pointing out.