I think another part is that there is a failure mechanism on their boards that was recently identified: https://community.openconversational.ai/t/sj-201-sj201-failu...

The short version, from the post, is that there are 4 capacitors that are only rated for 6.3v, but the power supply is 12v. Eventually one of these capacitors will fail, causing the board to stop working entirely.

It would be hard for a company to stay in business when they are fighting a patent troll lawsuit and having to handle returns on every device they sold through kickstarter.