I built ClickConnector - a customer support platform for SaaS products.
Customer support and customer success are interconnected functions, especially for SaaS products. We took it upon ourselves to build a platform with HelpDesk, Knowledge Base Portals, Feature Requests, Bug Reports, Changelogs, Email Drip Campaigns, Product Tours, NPS, Testimonial Collection, Checklists, and everything a SaaS team needs to win over their customers.
Initially, my focus was on travel agencies. I then started building tools that I needed to support my customers (since I couldn't use another product to assist them—it would have been a shame to use an external product if we were marketing our solution as a customer support platform for travel agencies). Fast forward, with all the tools that we built, it was a no-brainer for me to pivot our product. I thought this would be a great fit since this niche has a better founder fit for me.
Customer support and customer success are interconnected functions, especially for SaaS products. We took it upon ourselves to build a platform with HelpDesk, Knowledge Base Portals, Feature Requests, Bug Reports, Changelogs, Email Drip Campaigns, Product Tours, NPS, Testimonial Collection, Checklists, and everything a SaaS team needs to win over their customers.
Initially, my focus was on travel agencies. I then started building tools that I needed to support my customers (since I couldn't use another product to assist them—it would have been a shame to use an external product if we were marketing our solution as a customer support platform for travel agencies). Fast forward, with all the tools that we built, it was a no-brainer for me to pivot our product. I thought this would be a great fit since this niche has a better founder fit for me.
https://clickconnector.com/