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I’ve run the equivalent process at my company and I absolutely want us to figure out who took the triggering actions, what data/signals they were looking at, what exactly they did, etc.

If you don’t know what happened and can’t ask more details about it, how can you possibly reduce the likelihood (or impact) of it in the future?

Finding out in detail who did it does not require you to punish that person and having a track record of not punishing them helps you find out the details in future incidents.





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