> If you have an outage of your machine, the story is "<Your Company> services down".
Yes. Have you attributed a cost to these stories?
Downtime is rare no matter what kind of infra you have. When you get downtime, fix it and the business will continue. In my experience people way over estimate on many services how bad an outage is. People aren't going to your competitor because of a single outage. Likely 98% of your customers might not even notice it. If you fix it and communicate honestly with your customers, the amount of money you lose is minimal.
Yes. Have you attributed a cost to these stories?
Downtime is rare no matter what kind of infra you have. When you get downtime, fix it and the business will continue. In my experience people way over estimate on many services how bad an outage is. People aren't going to your competitor because of a single outage. Likely 98% of your customers might not even notice it. If you fix it and communicate honestly with your customers, the amount of money you lose is minimal.