What are you referring to, exactly? That doesn’t sound like AWS at all.
AWS are very well-known for bill forgiveness. It’s not something set in stone, but if your bill explodes accidentally, even due to a mistake you made, they will normally forgive it if you ask them. You don’t need to go running to social media at all.
You're right, I was getting two relatively recent posts mixed up:
1. After a DDoS attack, someone got a $100k bill from Netlify for his static site and after he asked to have it waived, they generously reduced it to $5k. Only after his posts about it blew up did Netlify waive it completely. [1]
2. Someone got a $1k bill from AWS because lots of people made _unauthorized_ requests against his empty S3 bucket. AWS did agree to waive it immediately, prior to any social media posts. [2]
I probably just remembered (2) as "that ridiculous billing situation involving AWS" but got the details of what exactly happened mixed up with (1).
AWS are very well-known for bill forgiveness. It’s not something set in stone, but if your bill explodes accidentally, even due to a mistake you made, they will normally forgive it if you ask them. You don’t need to go running to social media at all.