I trust them to handle even edgy cases more generous after this announcement. Just a gut feeling, as if they would risk losing significant credibility. I've written elsewhere that I'm not a big fan of those over-marketing posts, but they are small and more trustworthy than any of the large providers.
The sentence he's referring to says that we might tell you after you've, uh, aggressively asked us to forgive a series of bills, that future accidents are no longer on the house. So no, it's not the same as before.
I say that because I’ve had extensive GPU bills credited or forgiven before.
Presumably there was already a point where you were going to say “you keep messing up with the auto shut-off, at some point we’re going to stop refunding you”
