> Fighting disgruntled customers over $20 is not a good way to spend time.
Absolutely. The advice I'd give for anyone in these situations is that if someone is stressing you out, tell them no, give them a refund, and move on. Always be nice about it (well explained in the post). You don't have to answer every question either.
It might not be the best way to do customer support, and it may feel like you're failing, but you have to protect yourself. You can spend your whole life attempting to appease overly needy customers, it will never end and they'll never be happy.
It's ok to care more about your project than its customers.
Absolutely. The advice I'd give for anyone in these situations is that if someone is stressing you out, tell them no, give them a refund, and move on. Always be nice about it (well explained in the post). You don't have to answer every question either.
It might not be the best way to do customer support, and it may feel like you're failing, but you have to protect yourself. You can spend your whole life attempting to appease overly needy customers, it will never end and they'll never be happy.
It's ok to care more about your project than its customers.