I think you've raised some fine points here. eoghan has made some great points in responding.
In building a platform we're aware that there is a large piece around education and ensuring our customers use the system effectively and respectfully. It's in our interest that they do this as it means they'll see happier customers / better conversions and continue to find value in Vero.
Further to that I think there will always be a need for true customer support and one-to-one customer service depending on the situation. We've got a few features to help with this, one example is being able to see what emails your users have actually received in order to better understand their needs when talking to them one-on-one. We'll be adding more over time!
In building a platform we're aware that there is a large piece around education and ensuring our customers use the system effectively and respectfully. It's in our interest that they do this as it means they'll see happier customers / better conversions and continue to find value in Vero.
Further to that I think there will always be a need for true customer support and one-to-one customer service depending on the situation. We've got a few features to help with this, one example is being able to see what emails your users have actually received in order to better understand their needs when talking to them one-on-one. We'll be adding more over time!