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Second this. Cross functional knowledge is the secret sauce of in-house designed software.

Nothing off the shelf does that.

Integration is where cross departmental solutions live and that’s an underrated nightmare




Third this. If the software team (at least the lead) does not know the business requirements, you are not doing in-house development. Otherwise, it is just equivalent to off shore development, that happens to sit in the same building as yourself.


Fourth this.

Other than making sure you find the right person/people from a raw skills+personality/capability perspective, it's the next most critical item.




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