> What I found fascinating though was the group of existing document specialists were not suddenly capable of doing 2 - 3x the work. They just appeared to move slower. It was like pulling blood from a stone. They had no interest in learning new work which they were now free to do, they just wanted to clock in, turn their mind off for 8 hours, click the button and clock out.

The ability to barely function and slowly grind was what made them good at the job. Either they were hired for those "aptitudes" or they developed them on the job. what did you expect?