A service business is about selling employee time. Anything you can use to speed up the non-core tasks goes straight to the bottom line percentage. After that anything you can use to have management "run" more people also goes straight to the bottom line, as a multiplier.

So there is tons of potential in AI-based tools. Is it there yet? I doubt it. But perhaps yes. Anyone here getting traction in AI for business routine efficiency? Back office? Accounting? Time-keeping? Task dispatching? Email requests dispatching? Audit?

But also possibly, having a sales team running the simple cases (mostly) straight through an AI "junior engineer" before even talking to the more expensive guy.