The most painful part was that those files were still "there" for 30 days before deletion. (They occupied space) but the customer support was exceptionnally unhelpful and confirmed that I could not access, restore, or backup these files in any way, shape or form (even though I'd have been willing to pay for it).
So... yes. I've got those 2TB and 5TB drives now. (Working on a documentary, so I have two copies of everything in separate locations)
The most painful part was that those files were still "there" for 30 days before deletion. (They occupied space) but the customer support was exceptionnally unhelpful and confirmed that I could not access, restore, or backup these files in any way, shape or form (even though I'd have been willing to pay for it).
So... yes. I've got those 2TB and 5TB drives now. (Working on a documentary, so I have two copies of everything in separate locations)
I'm not having this happen again