>How did you get people to trust your product? If I see something like this from a small outfit for a cheap price, I will assume that the price is being made up some where else. How did you assure you customers you cant access their machines when you want. Or that your service will offer the reliability they will need?
Good question!
Customers didn't express concern to me about me accessing their machines. I don't know if I did something special to engender trust or the average customer isn't so worried about that threat. I could imagine that there was some trust in the fact that my face was on the website, and I was clear about who I was and that I was located in the US. For a lot of customers, I'd imagine that I'm less likely to have backdoored the product than a faceless corporation who operates from overseas.
I also found that many of our customers found us through word of mouth. So there was trust that the product worked well because they heard recommendations from friends, co-workers, or bloggers that they liked.
>How did you get people to trust your product? If I see something like this from a small outfit for a cheap price, I will assume that the price is being made up some where else. How did you assure you customers you cant access their machines when you want. Or that your service will offer the reliability they will need?
Good question!
Customers didn't express concern to me about me accessing their machines. I don't know if I did something special to engender trust or the average customer isn't so worried about that threat. I could imagine that there was some trust in the fact that my face was on the website, and I was clear about who I was and that I was located in the US. For a lot of customers, I'd imagine that I'm less likely to have backdoored the product than a faceless corporation who operates from overseas.
I also found that many of our customers found us through word of mouth. So there was trust that the product worked well because they heard recommendations from friends, co-workers, or bloggers that they liked.