I don't understand why they need to apologize for this.

At worst, it was a waste of a lot of money over things that seem pretty nice like a trumpet or a piano. Those could have been used by a school or something. And that's the worst criticism I could think of. If the entire thing were 3D graphics, then I actually would be extremely impressed.

Otherwise it's just an ad, and apologizing makes them look weak, not that it will affect them at all.