> It prevents product managers (like I used to be) from being able to create vague and un-reproducible bug tickets (like I used to create).
> ... Like, sometimes I thought I included a screenshot, but the important information the engineer needed was what was actually right outside the boundary... Or I'd write that something "didn't work" but the engineer wasn't sure if I meant that it returned an error or if it was unresponsive...
> ...the way we capture and report bugs is just as manual and lossy as it was in the 1990’s
That's because bug reports are primarily communication among people, and the problems you describe are people problems, not technology problems.
Bug reports work when engineering can state what they need, and management is willing to support engineering's needs. Otherwise, bug reports devolve into the situation that you describe above.
In your case, this looks like a great tool for browser applications; but it only works if the people submitting the bug use the tool: I could easily envision a situation where a lousy manager ignores engineering's pleas to use Jam.
> ... Like, sometimes I thought I included a screenshot, but the important information the engineer needed was what was actually right outside the boundary... Or I'd write that something "didn't work" but the engineer wasn't sure if I meant that it returned an error or if it was unresponsive...
> ...the way we capture and report bugs is just as manual and lossy as it was in the 1990’s
That's because bug reports are primarily communication among people, and the problems you describe are people problems, not technology problems.
Bug reports work when engineering can state what they need, and management is willing to support engineering's needs. Otherwise, bug reports devolve into the situation that you describe above.
In your case, this looks like a great tool for browser applications; but it only works if the people submitting the bug use the tool: I could easily envision a situation where a lousy manager ignores engineering's pleas to use Jam.