The context was in R and D at a large organization. Are some projects better funded/further along/seemingly more important to spearhead? Sure. But that was not how this department handled the workload. Dozens of people are coming to them a day for work done on hundreds of separate projects potentially. They can’t afford to triage this workload nor even can you really. Like I said, no one complained because despite FIFO turnaround was still faster (that afternoon if you got your job in during the morning potentially) and cheaper than any third party vendor.