- 40-60% trying to figure out how to turn large strategic goals into projects digestible by your staff
- 20-30% coordinating up to get permission and sync with senior management, and then coordinate workshare with your peers
- 20-30% coordinating with your staff
- 75% of your time then gets sunk into squishy people problem stuff most people would call "HR problems"
"But this adds up to over 100%!" - yup
When an HR problem arises, at least 8 hours will immediately vaporize out of your schedule. It's not uncommon for bad situations to turn into multiple days to resolve.
On average, in my experience as a manager for the last 20 years, you will lose about 8 hours per month per staff member to "HR problems". It doesn't mean every staff member has these problems, but there will absolutely be those that have multiple repeated issues that take a long time to resolve. If your average work week has about 21 or 22 work days, you've just designed a full-time staff manager who does nothing else. Imagine performance review time in this structure where each review requires this staff manager to solicit performance input from each staff members task manager. I can tell you from personal experience it turns into a solid month of long nights and zero staff satisfied with their review.
This kind of construct does exist in many companies, but most companies have decided that it's more efficient to have the staff manager and the task manager be the same person, even if they have to swallow the fact that it makes organizations less flat as that manager simply doesn't have the time to deal with so many people as direct reports.
And voila, corporate hierarchy.
There are certainly managers who deal with having so many direct reports by simply not allocating time to staff management issues (i.e. HR problems) or not dealing with them in a timely fashion. The result is usually chaos, high-turnover, blah blah, but the actual end result is that staff become fungible units as the organization has to plan around this effective unreliability.
Staff also have fewer career growth options as the divide between worker bees and management transition becomes an insurmountable gulf. New management staff then tend to be brought in from the outside, and don't know the business or products. Enshittification occurs because the only comprehensible strategy anybody can cling to is revenue growth.
Anecdotally, the places I've worked that were flat all featured these characteristics while well balanced hierarchies were able to grow, build long-term strategies, and had high-retention rates.
For the record, I've had as high as 20 direct reports where I was both staff and task manager and it was hell on everybody. I've also had as high as 75 reports in a well structured organization (no more than 5-7 people per manager) and it was totally fine. Companies were software, R&D, or some mix.
Note: the average Googler stays at Google for 1.3 years. In my current company the average employee stays for just under 5.
I'm glad you called out Google in your post. I joined Google in 2015 having been a managing director of a global software engineering team at a non-tech F500, where I had teams in Brazil, India, China and Mexico, and folks scattered around the US & Scotland. I was accustomed for the prior ten years of my career, to run my org basically how you described, and I like to think I was a good manager that my team respected, and that we generally operated well. I spent a lot of my time 1) in leadership meetings trying to understand strategy and business requirements, and 2) structuring projects for my org and mentoring key individuals.
At Google, I found there to be 0 respect for management as a function. Every manager is expected to have their own personal projects and come performance review season you had better be able to point to something you did yourself, not just the outcomes you managed through your team. Perhaps this worked when it was a startup, but as an enterprise with roughly 350,000 workers, it's disrespectful to leaders to run things like this. I expect Bayer to experience similar disillusionment among their experienced management team. Overall they will probably see tactical acceleration in some areas but breakdowns in many others that will be more systemic and harder to recover from.
Golden post. I'm a manager at a company that was mostly flat for most of its existence, but is starting to add management as we grow. Middle managers are evil and bad until you find out why you need them. Much better to bite the bullet and design a system with clear roles and good incentives past a certain head count.
- 40-60% trying to figure out how to turn large strategic goals into projects digestible by your staff
- 20-30% coordinating up to get permission and sync with senior management, and then coordinate workshare with your peers
- 20-30% coordinating with your staff
- 75% of your time then gets sunk into squishy people problem stuff most people would call "HR problems"
"But this adds up to over 100%!" - yup
When an HR problem arises, at least 8 hours will immediately vaporize out of your schedule. It's not uncommon for bad situations to turn into multiple days to resolve.
On average, in my experience as a manager for the last 20 years, you will lose about 8 hours per month per staff member to "HR problems". It doesn't mean every staff member has these problems, but there will absolutely be those that have multiple repeated issues that take a long time to resolve. If your average work week has about 21 or 22 work days, you've just designed a full-time staff manager who does nothing else. Imagine performance review time in this structure where each review requires this staff manager to solicit performance input from each staff members task manager. I can tell you from personal experience it turns into a solid month of long nights and zero staff satisfied with their review.
This kind of construct does exist in many companies, but most companies have decided that it's more efficient to have the staff manager and the task manager be the same person, even if they have to swallow the fact that it makes organizations less flat as that manager simply doesn't have the time to deal with so many people as direct reports.
And voila, corporate hierarchy.
There are certainly managers who deal with having so many direct reports by simply not allocating time to staff management issues (i.e. HR problems) or not dealing with them in a timely fashion. The result is usually chaos, high-turnover, blah blah, but the actual end result is that staff become fungible units as the organization has to plan around this effective unreliability.
Staff also have fewer career growth options as the divide between worker bees and management transition becomes an insurmountable gulf. New management staff then tend to be brought in from the outside, and don't know the business or products. Enshittification occurs because the only comprehensible strategy anybody can cling to is revenue growth.
Anecdotally, the places I've worked that were flat all featured these characteristics while well balanced hierarchies were able to grow, build long-term strategies, and had high-retention rates.
For the record, I've had as high as 20 direct reports where I was both staff and task manager and it was hell on everybody. I've also had as high as 75 reports in a well structured organization (no more than 5-7 people per manager) and it was totally fine. Companies were software, R&D, or some mix.
Note: the average Googler stays at Google for 1.3 years. In my current company the average employee stays for just under 5.