I generally assume that's the case for any large company.
Sometimes I get pleasantly surprised, but generally speaking the internal incentives are skewed against, the primary focus is whatever the roadmap is followed by tickets from paying clients, public bugs generally have a very low hit ratio so they're unrewarding, unless you manage to snipe one of the company's employees (either nerd-snipe or interest / shock them enough to raise the issue internally) it's like playing the lottery.
> I generally assume that's the case for any large company.
What works to some degree are dedicated maintenance teams providing development support. If their main task is fixing bugs and they are evaluated on this basis, support tickets reporting real bugs have a good chance to receive the required attention.
However, there is always the temptation for management to redirect resources from those teams. But at least in the B2B area costly customer escalations can remind management of the importance of good maintenance.
Depends on the team, I think. I've had no luck at all with the OS/framework and "core" apps bugs, except getting the report that it has been fixed, and I should install the new version of the OS. Only to find out the bug wasn't solved.
The Logic team, however, has been helpful, and in one or two cases (that were discussed in musician's forums) went out of their way.
My literal job for the last part of my time at AWS was "help triage bugs in the AWS SDK." This is by far the best repro I've ever seen for such an in-depth event.
