I have had the experience of an AWS account manager helping me by getting something fixed (working at a big client). But more commonly, I think the account manager’s job at AWS or any cloud or SAAS is to create a reality distortion field and distract you from how much they are charging you.
> I think the account manager’s job at AWS or any cloud or SAAS is to create a reality distortion field and distract you from how much they are charging you.
Giving discounts on the things that are more commodified, but digging in on areas that are harder to define and compare with competitors. And of course, evaluating your sophistication and lock-in to determine if they have to compete at all.
One way is to charge high prices from the get go, and then proactively contact you, and offer to help to reduce your bill by doing some cloud optimization magic ;)
Maybe your TAM is different, but our regularly do presentations about cost breakdown, future planning and possible reservations. There's nothing distracting there.
