And as tech folks, we all know how insane it would be in the B2B space to suggest that the service provider can end their service at any time, not refund you anything, and have no liability. We should have MSAs with defined SLAs and contract terms for consumer SaaS (like video games and streaming) as well.
Exactly, and equally critically -- the death provision.
Given we're on the first generation to purchase licenses-instead-of-physical, it will be some years before this starts to snowball.
But when it does, I expect the mismatch between customer expectations and company policies are going to make for some bad PR.
"Grandmother left me her collection of music, and then Amazon took it away" isn't a rosy headline.
And I refuse to believe that most streaming media/game services don't already have actuaries in their pricing departments, and so have already thought very hard about this.
