not minor at all. you do something 100 times a day, adding multiple seconds to that time is not only wasting time, it is increasing the 'cognitive load' on the human brain.
this is why you find in a lot of Operations centers, people have a dozen different systems where time-wasting "improvements" like this have been made over 20+ years, so each little time-wasting "improvement" has added up over time so now it takes like 10 minutes to do something that should take 10 seconds. (in other words, "why does an Airline clerk have to spend 5 minutes typing in order to do something for my ticket/account", or "how did they mess up my request so badly", the answer is what im talking about)
what it all really boils down to is a fundamental lack of respect for other people. if you respected other people, you would not break their workflow like this and then dismiss their concerns as unimportant.
this is why you find in a lot of Operations centers, people have a dozen different systems where time-wasting "improvements" like this have been made over 20+ years, so each little time-wasting "improvement" has added up over time so now it takes like 10 minutes to do something that should take 10 seconds. (in other words, "why does an Airline clerk have to spend 5 minutes typing in order to do something for my ticket/account", or "how did they mess up my request so badly", the answer is what im talking about)
what it all really boils down to is a fundamental lack of respect for other people. if you respected other people, you would not break their workflow like this and then dismiss their concerns as unimportant.