She did an absolute train wreck of a radio interview about 6.5 hours into the outage. It's a 6 minute listen, available here - https://www.abc.net.au/listen/programs/sydney-mornings/optus...

Optus has been a basket case for many years, and was only made worse by appointing a number of ex banking executives whom don't understand the role Optus' products play in their customers lives.