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Someone at Bogleheads forum had issues with Marcus too. Looks like Goldman Sachs Marcus are doing everything possible to stop bleeding funds.

https://www.bogleheads.org/forum/viewtopic.php?f=1&t=415611&...

Talk to their support and escalate. Complain to as many regulatory agencies as you can, send copies to Marcus and GS legal departments. Make noise and shame them on online forums and social media. Find a lawyer to file lawsuits against both Marcus and GS.



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