Hope your problem will be resolved soon. For our company AML-check was usually done within a week and caused by fact that our game publisher that money come from was based in Dubai.
But if for some reason it take more than 2 weeks to unfreeze your account and they are not responding make sure to make complain with FCA. As Wise HQ located in UK it's the best way to deal with them:
Yeah I personally only know that compaining to FCA does indeed work for consumers, but I pretty certain it will for business account too. UK regulators also usually reply fast enough.
But if for some reason it take more than 2 weeks to unfreeze your account and they are not responding make sure to make complain with FCA. As Wise HQ located in UK it's the best way to deal with them:
https://www.fca.org.uk/
Yeah I personally only know that compaining to FCA does indeed work for consumers, but I pretty certain it will for business account too. UK regulators also usually reply fast enough.