>When you're standing at the switch you have agency and should be prepared to own your action.
The problem is people don't stand at these switches. They have to go out of their way to stand at them. They probably aren't even aware that there is a switch. They probably don't know what the effect of the switch is. Yet somehow they have to pull it and get it correct, with no one to support them in making that decision?
This isn't some amateur aircraft landing scenario, where you get assistance by the control tower.
This answer makes a lot of sense from an observational perspective because, in reality, a lot of people decide based on someone else doing something (or perceived to be doing something) instead of using the direct and relevant information at hand.
In other words, what I mean to say is that your response (and similar ones) are quite common.
The problem is people don't stand at these switches. They have to go out of their way to stand at them. They probably aren't even aware that there is a switch. They probably don't know what the effect of the switch is. Yet somehow they have to pull it and get it correct, with no one to support them in making that decision?
This isn't some amateur aircraft landing scenario, where you get assistance by the control tower.