It’s been a few years since my last US visit, but my experience has been that Uber (and Lyft) are much better in the States than Uber in Australia.
Frequent cancellations, or a driver just not moving until you cancel the ride, is a major issue in Melbourne. Airport pickup is now basically no different than getting a taxi from the taxi rank. UberEats drivers will often just leave food at a different house on our street, or not at all, even though there is no issue with how our house is marked on maps. There is no quality control with Uber Comfort; 90% of the time it’ll be the same thrashed Camry being used for UberX. I could go on.
We’ve stopped using UberEats as a bunch of restaurants we like have alternative options, but I’m surprised the taxi industry here haven’t gotten their game together. At least among my social group, which are moderate Uber users, the sentiment towards Uber (and the available clones, ie Didi) is negative and if there was any decent competition then we’d all switch in a heartbeat.
Frequent cancellations, or a driver just not moving until you cancel the ride, is a major issue in Melbourne. Airport pickup is now basically no different than getting a taxi from the taxi rank. UberEats drivers will often just leave food at a different house on our street, or not at all, even though there is no issue with how our house is marked on maps. There is no quality control with Uber Comfort; 90% of the time it’ll be the same thrashed Camry being used for UberX. I could go on.
We’ve stopped using UberEats as a bunch of restaurants we like have alternative options, but I’m surprised the taxi industry here haven’t gotten their game together. At least among my social group, which are moderate Uber users, the sentiment towards Uber (and the available clones, ie Didi) is negative and if there was any decent competition then we’d all switch in a heartbeat.