The main thing about eSignature is the willingness and ability to go to court to defend your tool and process. For the org that can't be be bothered to have a barebone customer service, I'm not sure how this will workout.
It's not like DocuSign does any sort of identity verification. I signed up for a free account and they validated my email address, that's it. That would be the only identifier associated with my signature, so Google actually has more information than them.
Doesnt matter. Ultimately Docusign will show up in court to defend their product and the contract. Google can't even bother to provide an automated response
Do you have any particular cases in mind where Docusign mounted a spirited defense in court despite not being one of the parties? How did those cases turn out?
At least their terms of service don't suggest any kind of general legal indemnification of customers, only a limited one around loss of confidentiality caused by security breaches in their systems.
What makes you think Google won't show up in court? They do kinda neglect their free end users, but go to great lengths to appease enterprise clients (see: Google Cloud Platform)
