You should have gone to small claims court, I think it is up to 10000$. You're within your rights to demand money and if your documents are in order then you might even claim punitive damages. IANAL, but I won't sit around when someone steals from me.
If you are not in US and Amazon has no representation then you might be SOL.
What gets me is why these people don't go to court. It would be the best to win in a court of law and plaster that everywhere that that corporation is a crook not publish stories of butthurt and how life's is unfair.
Court sucks, period. Even if you are the plaintiff.
I live in Indiana, where I believe the limit for small claims is 5000$. It costs 135$ to file with the court. Then you are given a date 1-4 months out on a random non-Friday weekday. And you are at the mercy purely of the judge. The last case I was in (medical bills owed), the judge read a spy novel.
The court systems aren't made for any sort of speed or cost. And there's that possibility that you'll lose. Maybe that judge didn't get to smoke his favorite cigar...
What gets me is why these people don't go to court. It would be the best to win in a court of law and plaster that everywhere that that corporation is a crook not publish stories of butthurt and how life's is unfair.
my 2c.