We all accept that Paypal probably have a hard job to weed out frauds etc, but they could improve things immensley by just making sure their phone support people do not patronise and talk down to customers when they freeze their funds. I had a frozen payment once and the needless beauracracy and petty attitude coming out of those Paypal phone operators is truly mind blowing. If you ever have to deal with this sort of situation it just turns you right off PayPal altogether.