Email is for stuff on the record, slack and teams not so much. Especially in client service.

Except it doesn't work like that. There is the expectation that you wake up and go and read all the messages in a Slack channel from when you stopped working yesterday until this morning.

And because it's Slack it's not organized in any way shape or form. You don't know what's important and what not.

I don't think we're talking about the same thing.

If it's important, it shouldn't only be in Slack.