OK, which pipeline, what errors are you receiving, when did it last work, any changes since then, etc.? A lot of people aren't good at communication, period. It's like pulling teeth sometimes.
Slightly off-topic but using coworking spaces pre-Covid was also a different experience. They seem to have turned into call centres nowadays. I find it pretty hard to find a silent spot to work without having someone borderline scream at their screen next to me.
My theory is that people who worked remotely pre-Covid were selected one way or another to have above-average written communication skills.
Covid suddenly brought everybody remote, and naturally the average communication skills for remote work dropped.