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In addition, this kind of thinking will attrit some of those 5% of users, so repeated application will shrink their market share even further. it's the excel problem: a huge number of features will only be used by a minority of users, but a majority of users use at least one of those features.



With that logic you could say that 95% of users could keep leaving because you keep focusing on the minority use cases.

Would you rather attrite a fraction of 95% of your users or a fraction of 5% of your users.


see the second half of my comment. You may lose 5% of your users with one particular removal, but if you keep doing it you'll lose most of them.


Did you read my comment? If we had to remove one of two features and one of them was used by 5% of users and one of them was used by 95% of users wouldn't you like to know which one is which?

Without data you can invest your time into the wrong features.


or, you could not remove features


You were the one that brought up removing features.




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