Both. Elon's approach to all this is pointlessly erratic, alienating himself from numerous people and orgs he could really use as allies. He might be right that moving entirely to paid verification is needed... but even if that is needed, it could be rolled out over a long time, with much less alienation of the user base.

NPR could benefit from a bit of patience also: realize how erratic the counterparty is, and wait a bit to see what shakes out.

asking NPR to be patient while elmu abuses and insults them is like asking an abused spouse to just stick around in case their abuser with a history of abuse & gaslighting suddenly and inexplicably cleans up their act

at the very least, twitter & elmu have to understand their actions were wrong and show conciliation for wronging them – if they're incapable of that bare minimum, there's obviously no hope of them cleaning up their act