This is what happens when there's no tech support people to interface with the users and translate the problem into engineering tickets. You either train the business users to be able to articulate the problem clearly and document the reproduction steps in the ticket, or the boss should have served as the interface to the business users to do the translation. Otherwise the engineers will be doing all the supports. As corporations continue to downsize, the remaining ones will take on more and more responsibility.
"I deal with the goddamn customers so the engineers don't have to! I have people skills! I am good at dealing with people! Can't you understand that? What the hell is wrong with you people?"
