I do agree we are missing the mark on our messaging of how the revenue model works, particularly from the renter's point of view. The specifics of billing and charges are complex in the third party property management space (much more so than for owner-operators). I'm happy to discuss the specifics further via email if you'd like to get into that nuance.

Housing availability, pricing, and supply is hard to solve. Institutional buyers such as REITs do add more challenge to this difficult landscape. We don't target institutional clients and the vast majority of our customers are small mom-and-pop third party managers.