It reminded me of an old article [1] about Howard Schultz where his reply of "On it." was praised by another CEO because it demonstrated that he was much more focused on getting shit done rather than overcommunicating or over-delegating.
I just dug it up:
> Friends and colleagues agree that he is as fanatical as ever about Starbucks. Millard Drexler, the chief executive of J. Crew, recently e-mailed Mr. Schultz to complain that the coffee lids at a Starbucks on Astor Place in Manhattan kept spilling coffee on his shirt. Mr. Schultz’s reply: “On it.”
> Mr. Drexler, who has a habit of e-mailing C.E.O.’s with complaints, says: “I can give you many more examples when they say, ‘I’ll send this to a research department or a gatekeeper.’ ” But, he says of Starbucks, “to have that kind of quality control they have around the world is pretty extraordinary.”
It reminded me of an old article [1] about Howard Schultz where his reply of "On it." was praised by another CEO because it demonstrated that he was much more focused on getting shit done rather than overcommunicating or over-delegating.
I just dug it up:
> Friends and colleagues agree that he is as fanatical as ever about Starbucks. Millard Drexler, the chief executive of J. Crew, recently e-mailed Mr. Schultz to complain that the coffee lids at a Starbucks on Astor Place in Manhattan kept spilling coffee on his shirt. Mr. Schultz’s reply: “On it.”
> Mr. Drexler, who has a habit of e-mailing C.E.O.’s with complaints, says: “I can give you many more examples when they say, ‘I’ll send this to a research department or a gatekeeper.’ ” But, he says of Starbucks, “to have that kind of quality control they have around the world is pretty extraordinary.”
[1] https://www.nytimes.com/2011/03/13/business/13coffee.html