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I don't think your negative scenarios are detailed enough. I can reverse each of them:

1. Imagine that you have 24x7 access to a medical bot that can answer detailed questions about test results, perform ~90% of diagnoses with greater accuracy than a human doctor, and immediately send in prescriptions for things like antibiotics and other basic medicines.

2. Imagine that instead of waiting hours on hold, or days to schedule a call, you can resolve 80% of tax issues immediately through chat.

3. Not sure what to do with mortgages, seems like that's already pretty automated.

4. Imagine that you can hand your resume to a bot, have a twenty minute chat with it to explain details about previous work experience, and what you liked and didn't like about each job, and then it automatically connects you with hiring managers (who have had a similar discussion with it to explain what their requirements and environment are) and get connected.

This all seems very very good to me. What's your nightmare scenario really?

(edit to add: I'm not making any claims about the clogging of reddit/hn with bot-written comments)




I'm thinking more from the point where your tax issue isn't resolved and you have no recourse at all, because the AI has final say.

Your cancer is undiagnosed because there is an issue with the AI. You can't get a second opinion, so just die in pain in your house and literally can never speak to a real medical professional. Or the AI can be automatically tuned to dismiss patients more readily as hospitals are getting a bit busy. I doubt it would have any moral objection to that.


If your tax issue isn't resolved and the AI has the final say, the problem is that the AI is the final authority, not that the AI isn't good for the (presumably vast majority of) people that it can help.

Same with the cancer diagnosis:

Both of these arguments are along the lines of the "seatbelts are bad because in 0.2% of accidents people get trapped in cars because of them."

This AI will dramatically improve outcomes for an overwhelming majority of people. Sure, we'll all think it sucks, just like we think phone queues suck now -- even though they are vastly superior to the previous system of sending paperwork back and forth, or scheduling a phone meeting for next Tuesday.


I agree that AI having the final say is the problem, but we've seen this happening for quite some time.

Try getting your account restored at Google. For most folks, the AI is the final say.




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