if you ask it a question and it gives you a confident answer that's 100% wrong that's a terrible experience and a non-working product. "it's not a bug in the traditional sense" is technically correct but missing the point entirely.
ChatGPT is not a product, at least not for the purpose of answering arbitrary questions with a high degree of correctness. Nobody is claiming that ChatGPT is, or is supposed to be, the ultimate answer generating machine. If you are relying on the current generation of language models for that purpose you are making a huge mistake. They are a technology demonstration for what future AI products suitable for the mass market might look like, nothing less and nothing more.
Plenty of terrible experiences and non-working products are still very valuable to people. We're dealing with new magic here, so YMMV. I appreciate that you're trying to push to product forward, but if you have learned any background of how GPTs work, what you're asking for isn't really understood yet. The product might be too new for you.
