If it’s not clearly written out as a promise then it can be different. They called this a surprise so they didn’t expect it.
Businesses are in the profit maximization at reducing all costs phase as a general rule right now. Gone are the days of “oh nice for you we left that in” or other consumer surpluses. There’s probably room to coin a term for this corporate strategy ala how they’ve coined the “quiet quitting” term for laborers. “Shrinkflation” comes to mind.
