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How exactly will this fix the problem? Is Twilio doing less than others to stop robocalls or something? And if so what are others doing that Twilio isn't?

Surely if they disconnect Twilio then the robocallers will just move on to another service? And the only people who will be negatively impacted by this are those who want to use Twilio legitimately.

I'm really struggling to understand the sentiment here.




The FCC would not send this unless they felt Twilio specifically had an inadequate method of preventing abuse on their platform. They started with smaller providers that likely had worse protection. I suspect the FCC currently considers Twilio the most vulnerable service at this present moment.

It's also very likely they had previous communications between the FCC and Twilio, and possible that, like many tech companies, Twilio refused to delete a customer without an official order.




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