I am not sure of your experience or industry but while it is true customers/users don’t see code, they most *certainly* see documentation.
In the form of “help->about” or user manuals, websites, or call center interaction.
When I said “documentation is important” I meant all documentation and sometimes an engineer needs to document across scope boundaries. (IE: you should be able to describe where that file export api fits into the grand scheme in a way that gives a user what they -need- to know or gives support advice on how to fix issues.)
In the form of “help->about” or user manuals, websites, or call center interaction.
When I said “documentation is important” I meant all documentation and sometimes an engineer needs to document across scope boundaries. (IE: you should be able to describe where that file export api fits into the grand scheme in a way that gives a user what they -need- to know or gives support advice on how to fix issues.)