I suppose that's not very clear. Somebody built a (very special) product packaging line. The people who built it moved on. There were still engineers doing maintenance (level 1), but changes to the control system (level 2 in the Purdue Model) were almost nonexistent.
Once the line was built, the meat moved in to operate it. In fact, the meat had standups: it was the first time I ever experienced a standup (and I wasn't meat, so I wasn't invited to speak unless I submitted an agenda item ahead of time).
The meat knew how to operate the line (and operate it safely). Although the culture of safety and quality was everywhere, the operational practicalities had been lost at the control system level: the meat were the experts, and we asked them questions a lot. But nobody asked questions about how to run the line, because nobody was going to change that ever!
So those were the kinds of questions I asked the meat and the level 1 engineers in order to construct an end-to-end simulation in the lab. It created a relatively safe shared environment where people could perform experiments and test their understanding of how things worked and appeared to work at the different levels.
The level 1 engineers were a pretty easy sell and helped a lot. The meat were generally willing to answer questions, and moved in once they could see it working. I actually authored the SOP by typing up HTML docs in Notepad on a file share. HTML was a new thing for them.
Once the line was built, the meat moved in to operate it. In fact, the meat had standups: it was the first time I ever experienced a standup (and I wasn't meat, so I wasn't invited to speak unless I submitted an agenda item ahead of time).
The meat knew how to operate the line (and operate it safely). Although the culture of safety and quality was everywhere, the operational practicalities had been lost at the control system level: the meat were the experts, and we asked them questions a lot. But nobody asked questions about how to run the line, because nobody was going to change that ever!
So those were the kinds of questions I asked the meat and the level 1 engineers in order to construct an end-to-end simulation in the lab. It created a relatively safe shared environment where people could perform experiments and test their understanding of how things worked and appeared to work at the different levels.
The level 1 engineers were a pretty easy sell and helped a lot. The meat were generally willing to answer questions, and moved in once they could see it working. I actually authored the SOP by typing up HTML docs in Notepad on a file share. HTML was a new thing for them.