> No one, and I mean no one, flys southwest because it's their choice.

I wholeheartedly disagree. I don't fly SW except to save money, but everyone else I've spoken to with an opinion on airlines loves to say how much they love the carrier.

Coworkers and I went to look at the sea of unclaimed bags yesterday, and I mentioned that SW has drastically underpaid ground crews and have flight crews sleeping in crew rooms in airports, and they said that they'd repeatedly heard how much flight crews enjoy working for the company.

I really don't understand the appeal, but it's definitely out there.