I’ll believe it when I see it, I am out of pocket $500 so far in chaining my own flights on other airlines to get to my destination after my SW flight on Christmas Eve was cancelled. They offered a rebooking only on their own routes on the 27th which would have been cancelled again in hindsight. I am finally headed to my final destination today 4 days later on another airline as I didn’t expect SW to pay for any of the extra costs.